Box Office

American Airlines Center Box Office is a walk-up facility only. The box office is located on the northeast corner of American Airlines Center on North Houston and All-Star Way and is directly across from the Platinum Parking Garage. More Information.

Pre-paid parking passes may be purchased at the North Box Office and at any Ticketmaster location. Pre-paid parking passes for concerts and family shows can be purchased online through Ticketmaster.com.

Facility charges may apply.

American Airlines Center Box Office Policy:

Concert tickets will no longer be available for purchase at the American Airlines Center box office on the first day of ticket sales. Tickets for such non-team events may be purchased by the general public on the first day of ticket sales online at www.ticketmaster.com, by phone at 800-745-3000 and at Ticketmaster kiosks located inside Fiesta Foods, Macy's, Wal-Marts, and The Shops at Willow Bend Mall.

Remaining available tickets for any concert/event following the first day of general public ticket sales will be available for purchase at the American Airlines Center box office on the next business day that the box office is open.

Box Office Hours:

Monday-Saturday 10:00 a.m. - 5:00 p.m.
Closed on non-event Sundays

Platinum Premier Season Tickets

Platinum Premier Season Tickets are available for those that want to enjoy the same seats for all the events American Airlines Center offers. More Information.

Platinum TicketExchange
Purchase tickets directly from Platinum Season Ticket Holders through Platinum TicketExchange.

Will Call

Tickets for events at the American Airlines Center may be picked up at Will Call with a valid photo I.D. at the North Box Office. There is no charge to pick up tickets, but there is a $5.00 per envelope fee for tickets left at Will Call. (Please note that this fee is not applicable for tickets to Dallas Mavericks, Dallas Stars, Suite Holders and Platinum Members.)

Ticketmaster Kiosk

Check out the new kiosk by the American Airlines Center Box Office and avoid lines at the box office! You can pick up your Ticketmaster will call and buy tickets for American Airlines Center events at the new kiosks located beside the American Airlines Center on the northeast corner. Picking up your will call at the new kiosk is easy! Just tap the will call button on the main screen and swipe the credit card used for the purchase. The tickets will print automatically when your credit card is verified.

Paperless Ticket Deliver System

Paperless ticketing is an alternative delivery method to Ticketfast, Mail, UPS, Will Call or In Store Pick Up. Instead of receiving your tickets ahead of the event, the credit card used to make the purchase will serve as your ticket. All you need to attend the show is the credit card you used to purchase the ticket and a valid, government issued ID (such as a driver's license, state ID or passport). More Information.