ADA Information
 
 
   

ADA INFORMATION

Accessibility Information

This guide is intended to highlight some of the features available at American Airlines Center for guests with disabilities. If you need assistance during an event, you may visit Guest Services in the Plaza Concourse at section 104, or in the Terrace Concourse at section 326. You may also reach an American Airlines Center representative at 214-665-4210 during normal business hours or e-mail guestservices@americanairlinescenter.com .

TDD Phone Numbers

Administration: 214-665-4701
Box Office: 214-665-4702
Ticketmaster: 1-800-755-6244

Concessions

The concession stands and restaurants in the building have been designed with all guests in mind. Accessible countertops and bar counters are at a height that is comfortable for everyone.

Disabled Parking

Parking spaces for disabled guests are located in Lot F, a Blue Lot, and AudiPark with a pre-paid parking pass or with cash. The vehicle must display a disabled parking placard or license plate. Parking rates in these areas vary, depending on event and parking area. Parking passes are available for purchase before an event online at www.ticketmaster.com or at the American Airlines Center Box Office for select events.

DART - Public Transportation

Dallas Area Rapid Transit offers transportation services for guests with disabilities through the Paratransit Division. For information concerning these services visit the Public Transportation section of our site or contact DART at 214-515-7272.

Emergency Services

American Airlines Center personnel have been trained to assist in emergency situations. Areas of Rescue Assistance are available and visual and audible alarms are located throughout the building for use in the event of an emergency. To reach a guest during an event you may call 214-665-4299.

Escorts

American Airlines Center can provide escorts to parking areas for guests with special needs. This service is free and can be requested through Guest Services. To minimize your wait, we suggest that you make arrangements for this service prior to the event you are attending by calling 214-665-4210 during normal business hours or e-mail guestservices@americanairlinescenter.com. During event hours, please call 214-665-4299.

Listening Devices

American Airlines Center is equipped with a "Listen" listening system. Receivers are available for all events and provided free of charge with a form of valid identification. Guests who are interested in this service should see a representative at Guest Services in the Plaza Concourse at section 104 and in the Terrace Concourse at section 326.

Seating

American Airlines Center offers accessible seating in an integrated setting on all levels of the building. Accessible seating on the floor is subject to change depending on seating configurations for various events. Please contact an American Airlines Center Box Office representative at 214-665-4797 with any concerns or questions. Please contact Guest Services at 214-665-4210 during normal business hours for information concerning electrical outlets and wheelchair or walker storage. During event hours, please call 214-665-4299.

Service Animals

Service animals are welcome inside the building and must remain on a leash or in a harness at all times. If you intend to bring a service animal to the building, please notify your ticket representative at the time of purchase so that an aisle seat may be reserved for you. An animal relief area is provided in Lot F.

Sign Interpreters

American Airlines Center can provide sign language interpretation for guests with hearing disabilities. Requests for this service must be received 30 days prior to the event and be approved by the performer. For details, please call the American Airlines Center Box Office at 214-665-4797 or the American Airlines Center Administrative Offices at 214-665-4299.

Other Services

American Airlines Center offers other convenient services including wheelchair assistance, lost and found, and stroller and wheelchair check-in. These services can be obtained by contacting a Guest Services representative.

American Airlines Center offers other Guest Services, such as Lost Child Bands and an Auto Assistance Program.