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American Airlines Center
User Terms and Conditions

PLEASE READ THESE AMERICAN AIRLINES CENTER USER TERMS AND CONDITIONS (THESE “USER TERMS”) CAREFULLY AND COMPLETELY. THESE USER TERMS CONTAIN A DISPUTE RESOLUTION AND BINDING ARBITRATION CLAUSE, A CLASS ACTION WAIVER, AND A JURY TRIAL WAIVER THAT AFFECT YOUR RIGHTS AND APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. BY YOUR USE OF THE SERVICES (AS DEFINED BELOW), YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOU HAVE COMPLETELY READ, FULLY UNDERSTAND, AND FREELY AND VOLUNTARILY AGREE TO BE BOUND BY ALL OF THESE USER TERMS TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW AND HAVE TAKEN TIME TO CONSIDER THE CONSEQUENCES OF THIS IMPORTANT DECISION. YOU HAVE THE RIGHT TO REFUSE TO USE THE SERVICES AND AAC (AS DEFINED BELOW) HAS THE RIGHT TO REFUSE TO LET YOU USE THE SERVICES IF YOU DO NOT AGREE TO THESE USER TERMS. IF YOU ARE UNCERTAIN OF YOUR RIGHTS OR OBLIGATIONS UNDER THESE USER TERMS, YOU MAY CONSULT AN ATTORNEY.

These User Terms are a legally binding contract between you and Center Operating Company, L.P. doing business as American Airlines Center (“AAC”, “our”, “we”, or “us”) pertaining to the access and use of: 

  • the online products and/or services we offer, including, but not limited to, all products, information, content, media, printed materials and online or other electronic documentation accessible on our official websites (e.g., www.americanairlinescenter.com and www.aacntr.com), and social media accounts (collectively, the “Sites”);
  • the products and/or services operated by or for us offered in and/or during an event from any seat, suite, corridor/concourse, plaza, or other public or private area in or outside of the sports and entertainment venue, currently known as American Airlines Center, located at 2500 Victory Avenue, Dallas, Texas 75219 (collectively, the “Center”), with the exception of tickets to events taking place at the Center, which tickets are subject to separate terms and conditions, including, but not limited to, those located at https://am.ticketmaster.com/aacenter/terms;
  • the on-premise wireless internet (WiFi), Bluetooth beacons, interactive kiosks or terminals, and other connected services that we may offer from time to time at the Center (collectively, “Special Services”); and
  • our mobile applications (“Mobile Apps,” and collectively with the Sites, the products and/or services offered in or at the Center, and the Special Services, the “Services”). 

These User Terms cover your access to, use of, and/or communication/interaction with our Services in any manner, including, but not limited to, the Services’ use of any device, device identification and software signatures, or browser information from your personal smart phone, tablet, computer, or other devices (each, a “Device”) enabled by or with our web and/or Mobile Apps, whether inside or outside of the Center. For purposes of these User Terms, AAC includes certain affiliates of AAC, including, but not necessarily limited to, DSE Hockey Club, LP (d/b/a the Dallas Stars) and Dallas Basketball Limited (d/b/a the Dallas Mavericks).

BY ACTIVATING, PURCHASING, ACCESSING, OR USING THE SERVICES, IN ADDITITION TO BY EXPRESSLY AGREEING USING A CHECKBOX OR OTHER ACCEPTANCE METHOD, YOU ACKNOWLEDGE YOU HAVE COMPLETELY READ AND FULLY UNDERSTAND THESE USER TERMS, AND FREELY AND VOLUNTARILY CONSENT TO BE BOUND BY THESE USER TERMS. IF YOU ARE AGREEING TO THESE USER TERMS ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL AUTHORITY TO BIND THE COMPANY OR LEGAL ENTITY TO THESE USER TERMS AND ALL USERS WHO OPEN USER ACCOUNTS UNDER SUCH COMPANY’S OR LEGAL ENTITY’S ACCOUNT, IT BEING UNDERSTOOD THAT IN ALL SUCH CASES “YOU” SHALL MEAN SUCH COMPANY OR LEGAL ENTITY. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE TO THESE USER TERMS, YOU MAY NOT ACTIVATE, PURCHASE, ACCESS, OR OTHERWISE USE THE SERVICES. 

Electronic Signature Consent to These User Terms and Other Online Agreements

Please read these User Terms carefully, as your access and/or use of the Services constitutes your acceptance of these User Terms. By clicking on the “AGREE” or “YES” button or other indicator of your electronic acceptance of these User Terms, you agree to conduct each transaction by electronic means, and AAC and you hereby state that electronic signatures shall have the same force and effect as original or hand-written signatures with respect to these User Terms and all electronic records or transactions entered into between you and AAC with respect to the Services. You hereby affirm your intent to conduct transactions using electronic signatures and records. You may revoke approval of this electronic signature process at any time by providing prior written notice to AAC at the contact information below, such revocation being applicable to future interactions; however, it will not be effective to revoke consent for prior agreements made electronically with valid consent.  Revoking consent will result in AAC’s termination of (i) these User Terms as they apply to you in the future and (ii) your access and/or use of the Services absent your acknowledgment of agreement or consent to these User Terms by other valid legal means.

Binding Terms

These User Terms include hyperlinks to additional terms and conditions that govern your access and use of the Services, including, but not limited to, the American Airlines Center Privacy Policy at https://www.americanairlinescenter.com/privacy-policy (the “Privacy Policy”), which governs ourcollection, processing, use, storage, and/or disclosure of your information, including personal information, in connection with the Services. In addition to other consents provided in the Privacy Policy, you consent to our collection, processing, use, storage, and/or disclosure of your personal information in accordance with the Privacy Policy. 

If you are found to be in violation of these User Terms at any time, as determined by AAC in its sole discretion, AAC may immediately suspend and/or terminate the affected Services, and/or immediately terminate your access to the Sites or the Services. AAC may change, amend, interpret, modify, or withdraw any portion of these User Terms and the Privacy Policy at any time by posting updated text on the Sites, and, while AAC may send written notice of any such changes, it is your responsibility to keep up-to-date with and adhere to these User Terms and the Privacy Policy as then-currently posted. Your continued access to and/or use of the Services following any such change, amendment, interpretation, modification, or withdrawal constitutes your acknowledgement thereof and your agreement to follow and be bound by such change, amendment, interpretation, modification, or withdrawal, if any.

Account Set-Up

Browsing the Sites’ public pages is currently enabled. You also can sign up for certain Services provided by us, such as select email listings or newsletters without setting up an account. However, access to certain features of the Services may require an account to be first established and activated.

Note that certain features of the Sites, including, but not limited to, ticket or store purchases for events at the Center or employment opportunities at the restaurants and shops in the Center, redirect you to other sites operated by AAC’s authorized service providers and/or vendors, including, but not limited to, Ticketmaster and Levy, and may also be subject to those service providers’ and/or vendors’ applicable terms. AAC does not control or administer any accounts that you set up with those service providers and/or vendors. Please see the “Third-Party Services” section below and the “Other Websites” section located in the Privacy Policy for details.

Establishing an Account Administered by AAC. You may sign up for an account for the Services by accessing our official website(s) or the Mobile App administered by AAC, completing the online forms, and following the directions to submit a request to become a customer and set up an account. As part of the account activation process, you must be 18 years of age or older and a resident of the United States of America. AAC reserves the right to decline to activate an account for any person for any or no reason. You acknowledge that certain features of the Services may be provided subject to additional terms and conditions (or a separate written agreement only) and you agree that you will abide by all terms and conditions applicable to those Services. 

Security and Password Protection. You must have a password to access the Services online via your account. You are responsible for maintaining the secrecy of your password and protecting against unauthorized use of your password. You also are responsible for all activities that occur under your password and username or your account made by you or others. You will immediately notify AAC if your password is lost, stolen, disclosed to an unauthorized third party, and/or otherwise has been compromised or subjected to a breach of security. You will be permitted to access only those portions of the Services and the Center for which you have been granted permission to use by AAC.

Account Requirements. In consideration of your use of the Services, you agree to: (i) provide true, accurate, current, and complete information about yourself as prompted by our account activation form; (ii) maintain and promptly update such account information to keep it true, accurate, current, and complete; and (iii) use commercially reasonable efforts to prevent unauthorized access to or use of your account and the Services. If you provide any information that is untrue, inaccurate, not current, or incomplete, or we have reasonable grounds to suspect that such account information is untrue, inaccurate, not current, or incomplete, we reserve the right to suspend and/or terminate your account and refuse any and all current or future use of the Center, the Services, and/or any portion thereof.

Notwithstanding any other provision of these Terms, we have the right, but not the obligation, to temporarily or permanently suspend or terminate the function or existence of all or any part of the Services at any time, and without notice or recourse, in our sole discretion.

Site Content and Feedback

Site Content. Unless otherwise indicated, AAC or its licensors holds the copyright to all materials on the Sites, including without limitation, research materials, photographs, text, graphics, logos, icons, images, content, sound recordings, tutorials, white papers, audio/visual clips and design (the “Materials”). Additionally, AAC or its licensors owns all of the names, trademarks, service marks, slogans, logos, symbols, images, indicia, or other proprietary designations or intellectual property (collectively, the “Marks”) used and/or displayed on the Sites, unless otherwise indicated. Without the explicit consent of AAC, nothing from the Sites (including, without limitation, the Materials and/or Marks) may be copied, reproduced, displayed, republished, downloaded, posted, digitized, translated, modified, transmitted, distributed or commercially exploited in any way. Nothing contained in these User Terms shall constitute a waiver of any rights under copyright laws or any other federal, state, or local law, regulation, rule, ordinance or treaty. Nothing in these User Terms should be construed as conferring by implication, estoppel or otherwise, any license or right under or to any intellectual property right, including without limitation, any patent, copyright, Material, or Mark of AAC or any third party. Unless otherwise indicated, AAC allows you to view and print information, documents, and web pages located on the Sites for your own personal use, but not for resale or for any other commercial purpose; provided, however, that the copies must retain any copyright, intellectual property, proprietary, or other notices or disclaimers contained in the original materials. Failure to abide by these conditions will immediately terminate this permission and may result in the infringement of the copyrights and/or trademarks owned by AAC or its licensors. 

AAC IP. You acknowledge and agree that as between you and AAC, title to and ownership of AAC’s proprietary technology, and all intellectual property rights relating thereto, including without limitations, copyrights, hardware designs, algorithms, software, website content and “look and feel,” software and user-interface designs, architecture, documentation (both printed and electronic), network designs, know-how, libraries, data, databases, trademarks, patents, trade names, trade dress, methodologies, trade secrets, confidential information, and any related intellectual property rights and goodwill associated with the foregoing throughout the world (whether owned by AAC or licensed to AAC from a third party), and any derivatives, improvements, enhancements, or extensions of any of the foregoing, conceived, reduced to practice, or developed whether alone or jointly with others by AAC or you (collectively, “AAC IP”), are and will remain vested in AAC at all times and for all purposes. 

Your Content. You acknowledge and agree that any information or content posted to the Sites by you or any other person may be viewed by the general public and will not be treated as private or confidential. Some portions of the Sites or Services, including, but not limited to, AAC’s social media pages, may enable you to post your own content, including, without limitation, text, photos, video, or audio recordings. You represent to AAC that you own (or have the right to use) and permit AAC to use such content in the manner stated herein and that any such content provided by you complies with all applicable laws. You authorize AAC and its affiliates and licensees, without compensation to you or others, to copy, reproduce, incorporate, distribute, publicly display, use, or otherwise exploit such information in furtherance of its operations throughout the world in any format or media (whether now known or hereafter created) for the duration of any copyright or other rights in such content, and such permission may not be revoked for any reason. To the extent permitted under applicable law, you waive and release and covenant not to assert any moral rights or related rights or claims that you may have in any content posted by you. If you identify yourself by name or provide a picture, graphic, and/or audio or video recording of yourself on AAC’s social media pages or one of our public forums on the Sites or through the Services, you further authorize AAC and its affiliates and licensees (without compensation to you or others) to reproduce, print, publish, and disseminate in any format or media (whether now known or hereafter created) your name, voice, image, and likenesses in furtherance of AAC’s operations throughout the world, and any such permission cannot be revoked for any reason. Notwithstanding any other provision herein, AAC shall have no obligation to use or permit to remain on any Sites or Services any content that you provide. Although AAC reserves the right to remove without notice any posting for any reason, AAC has no obligation to delete content that you personally may find objectionable or offensive. You further grant AAC, its successors and assigns, the non-exclusive, perpetual, irrevocable, fully-paid, royalty-free right to copy, use, reproduce, edit, display, or commercially exploit any written, oral, or pictorial (including pictures, photographs, video, illustrations, graphics, and symbols) review, performance assessment of, other similar analysis of, or other content relating to, including by electronic means, the Services on the Sites or any conduct of AAC by you, in whole or in part, in any media (including Internet), whether now known or hereafter created, without the requirement of an accounting or prior written notice to you by AAC. 

Feedback and Rights to Use Ideas. Any assessments, analyses, suggestions, enhancement requests, complaints, recommendations, or other feedback provided by you in connection with the Services, Center, or any conduct of AAC (collectively, “Feedback”) shall belong exclusively to AAC and its service providers, and you hereby and thereby irrevocably and automatically assign to AAC the ownership of such Feedback, including, but not limited to, any intellectual property rights therein, absolutely and without the necessity of any additional consideration. Furthermore, any and all ideas, methods, concepts, know-how, structures, techniques, inventions, developments, processes, discoveries, improvements, and other data, information and materials processed, collected or developed in and during your use of the Services or the performance of the Services may be used by AAC, without an obligation to account or provide consideration to you, in any way AAC deems appropriate, including, without limitation, by or for itself or its customers to the extent permissible by applicable law. The foregoing includes the rights to copy, use, reproduce, edit, display, or commercially exploit such content in a manner consistent with AAC’s Privacy Policy. 

Your Obligations. You must at all times, and may only, use the Services in a manner permitted by these User Terms and consistent with applicable law. In addition, you may not: 

  • (1) permit any third party to access the Services or the Sites except as permitted herein, 
  • (2) create derivate works based on the Services or the Sites, 
  • (3) reverse engineer the Services or the Sites, or otherwise access the Services or the Sites to build a competitive product or service, 
  • (4) copy, frame, or mirror any data, features, functions, graphics, or other content of the Services or the Sites, or otherwise affect the display of the Sites, or deep link to any portion of the Sites, 
  • (5) make the Services or the Sites available to any third parties, 
  • (6) sell, resell, rent, or lease the Services or the Sites, 
  • (7) use the Services or the Sites to store or transmit infringing, libelous, harassing, abusive, obscene, vulgar, sexually explicit, and/or otherwise unlawful or tortious material, or to store or transmit material in violation of any third-party privacy rights, 
  • (8) use the Services or the Sites to store, process or transmit viruses, worms, bots, data mining code, or other harmful or malicious code, files, data, scripts, agents or programs, 
  • (9) interfere with or disrupt the integrity or performance of the Services or the Sites or any third-party data contained therein,
  • (10) attempt to gain unauthorized access to the Services or the Sites or their related systems or networks,
  • (11) interfere with any third party’s ability to use or enjoy the Sites or Services,
  • (12) use any high volume, automated, or electronic means (including, without limitation, robots, spiders, scripts, or other automated devices) to access the Services or the Sites or otherwise monitor or copy our web pages or the content contained thereon,
  • (13) collect or process personal data about other users of the Services or the Sites, or solicit personal information from any individual, except as required or expressly permitted by law and/or with the express written consent of the individual, and/or
  • (14) take any action inconsistent with AAC’s rights in and/or to intellectual property of AAC, including, but not limited to, any Materials, Marks, and/or AAC IP.

Furthermore, to the fullest extent permitted by applicable law, you agree to indemnify, hold harmless, and defend AAC, its parent companies, subsidiaries, affiliates (including, but not limited to, DSE Hockey Club, LP d/b/a the Dallas Stars and Dallas Basketball Limited d/b/a the Dallas Mavericks), and each of the foregoing’s respective partners, principals, members, shareholders, officers, directors, employees, agents, successors, users, sponsors, service providers, and assigns from and against any and all claims, demands, causes of action, suits, judgments, liabilities, injuries, damages, losses, fines, penalties, and costs and/or expenses (each, a “Claim”, and collectively, “Claims”), including, without limitation, reasonable attorneys’ fees, court costs, and/or other expenses of any alternative dispute resolution proceeding, directly or indirectly arising from, relating to, or in connection with (i) a breach of any of the terms, conditions, limitations, and/or obligations set forth in these User Terms by you, and/or (ii) any access to or use of the Services, the Sites, and the Center by you and/or anyone accessing or using the Services, the Sites, and/or the Center via the account passwords established by you. 

Third-Party Applications

You may encounter third-party applications (including, without limitation, websites, social media accounts, content, services, products, widgets, software, or other software utilities) (“Application(s)”) that interact with the Services and/or the Sites. These Applications may export or import data related to your account and activity, permit AAC to access your accounts on third-party sites (including, but not limited to, Ticketmaster, Facebook, Instagram, Twitter, and Pinterest), and/or otherwise gather data from you or allow AAC and its service providers to import or extract data from your account or to process a transaction related to an event at the Center. These Applications are provided solely as a convenience to you, and AAC is not responsible for such Applications. SUCH APPLICATIONS ARE OWNED OR OPERATED BY THIRD PARTIES THAT ARE NOT RELATED TO OR SPONSORED BY AAC AND MAY NOT BE AUTHORIZED FOR USE WITH THE SERVICES OR THE SITES. USE OF AN APPLICATION IS AT YOUR OWN OPTION AND RISK. By using or accessing these Applications via the Services or the Sites, you authorize and consent to AAC and its service providers access and use of your account and any import, export, gathering or processing of your content or data via the Applications for any and all purposes permitted by applicable law. 

You acknowledge and agree that we are not responsible for the availability, accuracy, or functionality of the Applications. You further acknowledge that your reliance on representations and warranties provided by any party other than AAC will be at your own risk. You expressly agree to hold us harmless for any claims of damage arising from any of the Applications provided by any third party or use of your information by those third parties.

Transactions or Ticket Orders

AAC will collect information related to the purchasing or obtaining of tickets, sponsorships, fundraisers, suites, booking events, suites, boxes, premium services and other activities related to the Center online via the Sites. AAC reserves the right to accept or reject any order, request, or inquiry for such purchases or transactions in its sole discretion, and any such purchases or transactions will be (i) handled in accordance with AAC’s standard business practices, policies, and procedures, and (ii) subject to your execution and adherence to any additional agreements, contracts, or terms applicable to the purchase or transaction so requested. All Center event ticket and product sales initiated from the Sites are handled, administered, and fulfilled by AAC or AAC’s authorized service providers and/or vendors, including, but not limited to Ticketmaster, and you may be redirected to a third-party service provider’s and/or vendor’s website in order to complete those transactions, which may be subject to the additional terms and conditions required by such service provider and/or vendor. AAC does not control the operations of such third-party service providers and/or vendors or any of their sites linked from the Sites.

Sponsors and Advertisers

AAC may choose to acknowledge certain persons and/or companies who have purchased or obtained sponsorships or advertisements related to the Center or any events hosted at the Center. Such acknowledgement may be in the form of recognition on the Sites by use of such persons’ or companies’ own names, marks, and/or advertising content as well as links to such person or companies’ own websites, but such acknowledgment is not necessarily an endorsement or approval of those persons or companies (or any particular products or services offered by those persons or companies). If you choose to click on the links to any of our sponsors’ or advertisers’ websites or otherwise engage in any correspondence or business dealings with or other purchase of products or services from any of our sponsors or advertisers, you do so on your own initiative and risk, and you agree that AAC is not responsible or liable for any loss or damages of any sort incurred as a result of any such dealings or as a result of the acknowledgement of or links to such sponsors or advertisers in conjunction with the Sites. AAC makes no representations or warranties about the quality of products or services actually provided by a sponsor or advertiser to any user of the Services and/or the Sites.

Service Levels

Compatibility with Devices. WE DO NOT TAKE RESPONSIBILITY FOR OR OTHERWISE WARRANT THE PERFORMANCE OF YOUR DEVICE, INCLUDING THE CONTINUING COMPATIBILITY OF THE DEVICE WITH OUR SERVICES. By using the Services, you agree to look solely to the entity that manufactured and/or sold you the device for any issues related to the device and its compatibility with the Services. If your device is sold, lost, or stolen, please promptly deactivate the Services for that device.

Availability of Service. AAC reserves the right to establish general practices and limits concerning the Services at any time (and may modify such practices and limits at its sole discretion). You agree that AAC shall have no responsibility or liability for the deletion or failure to deliver or store any information, pictures, content, or email provided by or stored by you, regardless of whether such deletion or failure was due to the established practices or limits of the Services or as a result of error, intentional misconduct, or negligence of AAC. You agree that AAC shall not be liable to you or to any third party for any such modification, suspension, or discontinuance of the Services. Further, without the obligation of providing advance notice to you, AAC reserves the right to and may update, suspend, or terminate access to the Services or the Sites at any time in AAC’s sole discretion, including, but not limited to, on the occurrence(s) of any violation of these User Terms or use that negatively impacts the performance of the Services or the Sites. In addition, we continually test various aspects of the Services, including the Mobile Apps, user interfaces, promotional features, updates, fixes, optimizations, delivery, and pricing. We reserve the right to, and by using the Services you agree that we may, include you in or exclude you from these tests without notice. We reserve the right in our sole and absolute discretion to make changes from time to time and without notice in how we offer and operate the Services, including whether we operate them at all or allow you access to them.

Indemnification. IN ADDITION TO YOUR OTHER INDEMNIFICATION OBLIGATIONS UNDER THESE USER TERMS, YOU WILL INDEMNIFY AND HOLD HARMLESS AAC, ITS PARENT COMPANIES, SUBSIDIARIES, AFFILIATES (INCLUDING, BUT NOT LIMITED TO, DSE HOCKEY CLUB, LP D/B/A THE DALLAS STARS AND DALLAS BASKETBALL LIMITED D/B/A THE DALLAS MAVERICKS), AND EACH OF THE FOREGOING’S RESPECTIVE PARTNERS, PRINCIPALS, MEMBERS, SHAREHOLDERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, USERS, LICENSORS, SPONSORS, SERVICE PROVIDERS, SUPPLIERS, AND ASSIGNS FROM AND AGAINST ANY CLAIMS, DEMANDS, CAUSES OF ACTION, SUITS, JUDGMENTS, LIABILITIES, INJURIES, DAMAGES, LOSSES, FINES, PENALTIES, AND COSTS AND/OR EXPENSES (INCLUDING, WITHOUT LIMITATION, REASONABLE ATTORNEYS’ FEES, COURT COSTS, AND/OR OTHER EXPENSES OF ANY ALTERNATIVE DISPUTE RESOLUTION PROCEEDING) DIRECTLY OR INDIRECTLY INCURRED BY AAC AND/OR ANY OF THE FOREGOING ENTITIES PERTAINING TO, ARISING FROM, RELATING TO, OR IN CONNECTION WITH (I) ANY USE OF THE INFORMATION AND CONTENT PROVIDED BY YOU, (II) YOUR FAILURE TO ABIDE BY THESE USER TERMS, (III) YOUR WILLFUL MISCONDUCT OR GROSS NEGLIGENCE, AND/OR (IV) ANY VIOLATION OR INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHT, RIGHT OF PUBLICITY, RIGHT OF PRIVACY, OR ANY OTHER RIGHT OF ANY THIRD PARTY THAT RELATES TO ANY INFORMATION, IMAGE, LIKENESS, VOICE, NAME, OR CONTENT PROVIDED BY YOU, EVEN IF ANY SUCH CLAIMS, DEMANDS, CAUSES OF ACTION, SUITS, JUDGMENTS, LIABILITIES, INJURIES, DAMAGES, LOSSES, FINES, PENALTIES, AND COSTS AND/OR EXPENSES ARE BASED IN WHOLE OR IN PART ON AAC’S OWN NEGLIGENCE. IN NO EVENT SHALL AAC’S AGGREGATE AND COMPLETE LIABILITY TO YOU AND ANY THIRD PARTY IN CONNECTION WITH ANY SUCH INFORMATION OR CONTENT DISCLOSED OR PROVIDED TO THE SERVICES, HOWEVER ARISING, EXCEED A MAXIMUM OF $100.00. 

Limitations of Liability; Warranties 

Limitation of Liability. IN NO EVENT SHALL AAC OR ITS SERVICE PROVIDERS BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS, LOST SAVINGS, LOST DATA, COMMERCIAL LOSS OR BUSINESS INTERRUPTIONS, INCLUDING, BUT NOT LIMITED TO, LOSS OR DELAY OF BUSINESS OPERATIONS, OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL, INDIRECT, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES INCURRED BY YOU UNDER ANY CIRCUMSTANCES WHATSOEVER, EVEN IF AAC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDIES PROVIDED IN THIS AGREEMENT FAIL THEIR ESSENTIAL PURPOSE.

Disclaimer of Warranties. THE SERVICES ARE PROVIDED BY AAC AND ITS SERVICE PROVIDERS ON AN “AS-IS”, “WHERE-IS”, “WITH ALL FAULTS” BASIS WITH NO WARRANTY OF ANY KIND. EXCEPT AS OTHERWISE EXPRESSLY PROVIDED HEREIN, AAC MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, SUITABILITY, QUIET ENJOYMENT, NON-INFRINGEMENT, ORIGINALITY, OR FITNESS FOR A PARTICULAR PURPOSE, IRRESPECTIVE OF ANY PREVIOUS COURSE OF DEALINGS BETWEEN THE PARTIES OR CUSTOM OR USAGE OF TRADE. IN NO EVENT SHALL INDEMNIFICATION BE PROVIDED FOR A CLAIM FOR BREACH OF WARRANTY AGAINST AAC.

Cumulative Liability. AAC’S TOTAL CUMULATIVE LIABILITY IN CONNECTION WITH THESE USER TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE FEES ACTUALLY PAID BY YOU FOR THE SERVICES GIVING RISE TO THE CLAIM FOR, OR ALLEGEDLY CAUSING, THE DAMAGES, OR $100, WHICHEVER IS GREATER.

Allocation of Risk. EACH PARTY ACKNOWLEDGES THE ALLOCATION OF RISK SET FORTH HEREIN AND THAT THE PARTIES WOULD NOT HAVE ENTERED INTO THE AGREEMENTS SET FORTH IN THESE USER TERMS WITHOUT THESE LIMITATIONS OF LIABILITY.

Term And Termination

These User Terms are in effect from the date that your first access the Services and continues in effect until terminated in accordance with these User Terms. AAC may terminate your access to the Sites and/or the Services at any time for any or no reason, including, but not be limited, to:  (i) breaches or violations of these User Terms; (ii) requests by law enforcement or other government agencies; (iii) a request by you (self-initiated account deletions) or a statement by you that you no longer agree to these User Terms; (iv) discontinuance or material modification to the Services (or any part thereof); (iv) unexpected technical or security issues or problems; (v) extended periods of inactivity; (vi) fraudulent or illegal activities performed by or on behalf of you in connection with the Services or the Sites; (vii) discontinuance of the Services as a whole; and/or (viii) any other reason considered by AAC to be in its best interest. Termination of your access to the Sites and/or the Services will automatically result in the termination of these User Terms and any rights granted to you under these Terms, which shall automatically revert back to us; provided, however, the following shall survive in perpetuity: (a) all defined terms under these User Terms; (b) all rights and privileges under these User Terms which were granted to and/or accrued in favor of AAC, its parent companies, subsidiaries, affiliates (including, but not limited to, DSE Hockey Club, LP d/b/a the Dallas Stars and Dallas Basketball Limited d/b/a the Dallas Mavericks), and/or each of the foregoing’s respective partners, principals, members, shareholders, owners, officers, directors, managers, employees, agents, representatives, successors, trustees, sponsors, service providers, contractors, vendors, suppliers, transferees, and assigns as of the effective termination date of these User Terms (including specifically, but without limitation, all rights related to user content); (c) all disclaimers, limitations of liability, indemnities, and limitations of remedies; (d) all terms governing resolution of Disputes (as defined below); and (e) all representations, warranties, covenants, certifications, releases, indemnifications and promises made by you under these User Terms.

Notice of Claims of Intellectual Property Violations; DMCA

AAC does not knowingly permit the use of content on the Sites, Mobile Apps, and/or any other Services that infringes on the copyright, trademarks, or rights of publicity of others, and will remove any such content that violates the copyright, trademarks or other rights of others if properly notified of such violation in accordance with the procedure set forth in these User Terms. If you believe that any of the content on the Sites infringes your copyright, your trademark rights, or your rights of publicity, please provide the following information pursuant to the Digital Millennium Copyright Act (“DMCA”):

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

 

  1. Identification of the copyrighted work or mark or publicity right claimed to have been infringed, or, if you believe that multiple works, marks or publicity rights have been infringed on the Sites, a representative list of such works, marks or publicity rights;

 

  1. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit AAC to locate the material;

 

  1. Information reasonably sufficient to permit AAC to contact you, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted;

 

  1. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the owner, its agent, or the law; and

 

  1. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

AAC’s agent for the notice of any claim of infringement of any copyright, trademark or right of publicity is its legal counsel, who can be reached, as follows:

By email:          legal@aacntr.com

By mail:            Attention: General Counsel          

American Airlines Center

2500 Victory Avenue

Dallas, Texas 75219

Please provide all of the information requested above. No specific form is required to provide AAC with notifications of possible infringement. However, it will take AAC longer to process your notice if any of this information is not provided, and in some cases, we may not be able to process your notice. We reserve the right to reject attachments due to security concerns. 

In accordance with the DMCA, it is the policy of AAC to terminate use of our Services by repeat infringers in appropriate circumstances.

General Provisions

Governing Law. These User Terms and any Dispute, action, or proceeding relating to, arising from, or in connection with this Agreement shall be governed by, construed, and enforced in accordance with the laws of the State of Texas (without regard to any conflict of laws rule or principle that might refer governance or construction of this Agreement to the laws of another jurisdiction). Venue for any Dispute, action, or proceeding arising from these User Terms shall be proper only in Dallas County, Texas, USA and you agree to submit to and consent to exclusive personal jurisdiction in the courts located in Dallas County, Texas, USA. You hereby waive any objection based on venue or forum non conveniens with respect to any proceedings instituted in such courts.

Entire Agreement. These User Terms (together with any policies or documents referenced herein) shall constitute the entire and integrated agreement between the parties with respect to the Services. There are no understandings or agreements relating thereto that are not fully expressed herein, and no change or waiver is valid unless it is in writing and executed by the party against whom it is sought to be enforced. 

Force Majeure. In the event either party is prevented from performing, or is unable to perform, any of its non-monetary obligations hereunder due to any cause beyond the reasonable control of the party invoking this provision, the affected party’s performance will be excused and the time for performance will be extended for the period of delay or inability to perform due to such occurrence. 

Severability. If a court of competent jurisdiction finds any provision of these User Terms to be unenforceable, the remaining provisions will be enforced, with substitution as necessary to give reasonable overall effect to the terms of these User Terms. 

Injunctive Relief. The parties understand and agree that the breach of any covenants set forth in these User Terms may cause irreparable injury to AAC for which no adequate remedy at law will be available. Therefore, AAC will be entitled, in addition to such other remedies as it may have hereunder, to a temporary restraining order and preliminary injunctive relief for any breach or threatened breach of these User Terms without the obligation to first post bond or prove damages. 

Business Relationship. These User Terms do not create any agency, employment, joint venture, partnership, representation, or fiduciary relationship between the parties. No party has the authority to, nor will a party attempt to, create any obligation on behalf of another party as a result of these User Terms.

Notices. Except as otherwise expressly provided under these User Terms, all formal notices, demands, and other communications between the parties required or appropriate hereunder (including, but not limited to, notice of termination and similar one-time notices of similar importance, but not including routine day-to-day communications between the parties) shall be made in writing and delivered either by (i) personal delivery or (ii) certified mail, return receipt requested, which in any case shall be directed to the following addresses: if to you, at the addresses and to the attention of the persons designated in your account; and if to AAC, Center Operating Company, L.P., 2500 Victory Avenue, Dallas, Texas 75219, Attn: Legal Department, with a copy via electronic mail (not to constitute legal notice) to both userrequests@aacntr.comand legal@aacntr.com. AAC also may communicate with you through alerts and email in the Services or from the Site. You must ensure that all email addresses associated with your account are current and your system will not filter out these alerts or emails.

No Assignment. You may not assign any of your rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of AAC. AAC may assign or subcontract its rights and obligations under these User Terms without prior written notice to or consent from you.

Publicity. AAC may post a customer case study or issue a press release(s) regarding the access and use of the Services by you and the business relationship established under these User Terms at any time during and after the term of these User Terms. AAC expressly prohibits any use, reference to, or other affiliation of its name, trade names, trademarks, service marks, logos, symbols, images, indicia, or other proprietary designations or intellectual property by you or any third party, except, in each instance, as expressly authorized in writing by AAC and subject to AAC’s quality control.

No Waiver. No failure or delay by a party in exercising any right, power, or privilege under these User Terms will operate as a waiver thereof, nor will any single or partial exercise of any right, power, or privilege preclude any other or further exercise thereof or the exercise of any other such right, power, or privilege. 

Notice for California Users. Under California Civil Code Section 1789.3, California users of our Sites are entitled to the following specific consumer rights notice: This service is provided by Center Operating Company, L.P. d/b/a American Airlines Center, 2500 Victory Avenue, Dallas, Texas 75219; telephone number: (888) 754-8332.  The Complaint Assistance Unit of the Division of Consumer Digital Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Boulevard, Sacramento, California 95834, and/or by telephone at (916) 445-1254 or (800) 952-5210.

Mobile Device and Mobile App Store Terms & Third-Party Restrictions. If you access our Services on mobile devices or via any Mobile App, you understand that your mobile carrier’s standard charges will apply. When you download our Mobile App, you will also be subject to any terms imposed by the “store” through which you obtain the Mobile App, if any (e.g. the Apple App Store or Google Play Store, or others). Any Mobile App installed from the Apple App Store, Google Play Store, or other app “store” must be installed on a device you control or own, and must be used in accordance with any applicable terms from the Apple App Store or other store. The following terms are required by Apple and are applicable if you install our Mobile App from the Apple App Store:

Your license to the Mobile App is a non-transferable license to use the Mobile App Application on any Apple-branded Products that you own or control and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions, except that the Mobile App may be accessed and used by other accounts associated with the purchaser via Family Sharing or volume purchasing.

Further, as between Apple and AAC, AAC—and not Apple—is responsible for:

  • The content in the Mobile App;
  • Maintenance or support with respect to the Mobile App;
  • Any product warranties, whether express or implied, provided that, in the event of any failure of the Mobile App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Mobile App (if any); and, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Mobile App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be AAC’s sole responsibility;
  • Addressing any claims of the enduser or any third party relating to the Mobile App or the end-user’s possession and/or use of that Licensed Application, including, but not limited to: (a) product liability claims; (b) any claim that the Mobile App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection or similar legislation; and
  • The investigation, defense, settlement and discharge of any thirdparty claim that the Mobile App or your possession and use of that Mobile App infringes a third party’s intellectual property rights.

Further, if you install our Mobile App from the Apple App Store, you acknowledge that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these User Terms, and that, upon your acceptance of these User Terms, Apple will have the right (and you will be deemed to have accepted the right) to enforce these User Terms against you as a third party beneficiary thereof.

Software/Compliance with Applicable Laws/Regulations

By using any of the Services, you represent and warrant that you will not use the Services for any purpose that is either unlawful or prohibited by these User Terms. You further represent and warrant that you are not (i) identified in the U.S. Treasury Department’s Office of Foreign Assets Control’s (“OFAC”) list of Specially Designated Nationals, (ii) accessing the Services from a jurisdiction subject to an OFAC embargo or sanctions program, or (iii) using the Services in any way that would cause us or you to be in violation of a U.S. sanctions program, embargo, trade restriction, or anti-terrorism law. We reserve the right to disclose any information about you or your use of the Services in connection with any investigation by us or law enforcement authorities as may be appropriate or necessary to satisfy any applicable law, regulation, legal process, or governmental request in accordance with the Privacy Policy.

Arbitration of Claims

PLEASE READ THIS CAREFULLY. WE WANT YOU TO KNOW HOW IT AFFECTS YOUR RIGHTS. IN ARBITRATION THERE IS NO JUDGE OR JURY AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT.

At AAC, we expect that our world-class customer service team will be able to resolve most issues you may have using the Services. You can find frequently asked questions on the Site at https://www.americanairlinescenter.com/plan-your-visit/arena-faq or contact our customer service team by visiting our Contact page at https://www.americanairlinescenter.com/connect-with-us/contactus. In the unlikely event that an issue remains unresolved, we prefer to specify now what each of us should expect in order to avoid any confusion later. Accordingly, you and AAC agree to the following resolution process for any type of unresolved matter, issue, dispute, controversy, cause of action, and/or legal claim that either of us may have in any way arising from, relating to, or in connection with these User Terms (including formation, validity, performance, breach, and enforceability thereof), our relationship with each other, or the use of any of the Services (each, a “Dispute”).

In an attempt to find the quickest and most efficient resolution of any Dispute, you and AAC agree to first discuss the Dispute informally for at least thirty (30) days. To do that, you must first send your full name and contact information, your concern, and your proposed solution by mail to us at American Airlines Center, 2500 Victory Avenue, Dallas, Texas 75219, Attention: General Counsel or via email to legal@aacntr.com. If we would like to initiate discussions about the Dispute with you, we will contact you using the email address you provided.

If we do not reach an agreed-upon solution after our discussions during the aforementioned period of at least thirty (30) days, you and AAC agree that any Dispute must be exclusively resolved through mandatory, confidential, final, and binding arbitration before one (1) arbitrator of the American Arbitration Association (AAA) using its Consumer Arbitration Rules, available at www.adr.org. Upon your written request, as an exception to this arbitration agreement, AAC may give you the right to pursue in small claims court any claim that is within that court’s jurisdiction as long as you proceed only on an individual basis.

To help resolve any Disputes between us promptly and directly, you and AAC agree to begin any arbitration within one (1) year after the Dispute first arises; otherwise, notwithstanding any other provision of these Use Terms, the claim is waived. 

The arbitrator may award relief, including, but not limited to, monetary, declaratory, injunctive, or other equitable relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. The arbitrator must follow these User Terms, apply Texas substantive law (regardless of where you reside), and can award the same individualized damages and relief as a court, including injunctive or other equitable relief necessary to provide relief as to the individualized claim. The arbitrator shall apply the cost-shifting provisions of Federal Rule of Civil Procedure 68 after entry of an award. Unless you and we otherwise agree, one person’s claims may not be consolidated with those of any other person. If a court determines that a claim or request for public injunctive relief may not be waived and all appeals from that decision have been exhausted (or it is otherwise final), you and we agree that any claim or request for public injunctive relief shall be stayed and resolved by a court pending arbitration of the remaining claims and requests for relief.

The decision of the arbitrator shall be in writing and shall set forth the essential findings of fact and legal analysis. A judgment to enforce the award may be entered by a court of competent jurisdiction, however, any award that has been satisfied may not be filed or entered in court. The decision of the arbitrator shall have no preclusive effect in any proceeding involving non-identical parties.

Each party reserves the right to request a telephonic, video, or in-person hearing from the arbitrator. You and our representative shall personally appear at any hearing ordered by the arbitrator (along with your and our counsel, if represented). For claims of more than $25,000 (and for claims seeking individualized injunctive, equitable, or declaratory relief that are not subject to small claims court as set forth above), a telephone, virtual, or in-person hearing shall be held and you and our representative shall personally appear (along with your and our counsel, if represented). The parties can agree to waive a hearing.

CLASS ACTION WAIVER. YOU AND AAC ALSO AGREE TO ARBITRATE IN EACH OF OUR INDIVIDUAL CAPACITIES ONLY, NOT AS A REPRESENTATIVE OR MEMBER OF A CLASS, AND EACH OF US EXPRESSLY WAIVES ANY RIGHT TO FILE A CLASS ACTION OR SEEK RELIEF ON A CLASS BASIS. FOR CLARITY, ANY PROCEEDINGS TO RESOLVE OR LITIGATE ANY DISPUTE IN ANY FORUM WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS. CLASS OR MASS ARBITRATIONS, CLASS ACTIONS, PRIVATE ATTORNEY GENERAL ACTIONS, CONSOLIDATION OF YOUR DISPUTE WITH OTHER ARBITRATIONS, OR ANY OTHER PROCEEDING IN WHICH EITHER PARTY ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY OR AS A PRIVATE ATTORNEY GENERAL ARE NOT PERMITTED AND ARE WAIVED BY YOU, AND AN ARBITRATOR WILL HAVE NO JURISDICTION TO HEAR SUCH CLAIMS. IF A COURT OR ARBITRATOR FINDS THAT THE CLASS ACTION WAIVER IN THIS SECTION IS UNENFORCEABLE AS TO ALL OR SOME PARTS OF A DISPUTE, THEN THE CLASS ACTION WAIVER WILL NOT APPLY TO THOSE PARTS. INSTEAD, THOSE PARTS WILL BE SEVERED AND PROCEED IN A COURT OF LAW, WITH THE REMAINING PARTS PROCEEDING IN ARBITRATION. IF ANY OTHER PROVISION OF THIS DISPUTE RESOLUTION SECTION IS FOUND TO BE ILLEGAL OR UNENFORCEABLE, THAT PROVISION WILL BE SEVERED WITH THE REMAINDER OF THIS SECTION REMAINING IN FULL FORCE AND EFFECT.

Any arbitration hearings will be held in Dallas, Texas.

You may download or copy a form Notice and a form to initiate arbitration at www.adr.org. If you initiate the arbitration, your arbitration fees will be limited to the filing fee set forth in the AAA’s Consumer Rules. Regardless of who initiates the arbitration, AAC will pay any other arbitration fees, including your share of arbitrator compensation.

It is important that you understand that the arbitrator’s decision will be final and binding, and may be entered as a judgment in any court of competent jurisdiction.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND WE WAIVE ANY RIGHT TO A COURT AND/OR JURY TRIAL.

If you’re not sure what all of this means, please consult an attorney.

Specifying what happens if an issue arises with one of our users is never a fun topic. But we pride ourselves on transparency and we thank you in advance for understanding why it’s important that you and AAC agree on the process described in this Section.

You may opt out of this provision by, within thirty (30) days of your first use of the Services, mailing to us at American Airlines Center, 2500 Victory Avenue, Dallas, Texas 75219, Attention: General Counsel or emailing us at legal@aacntr.com a personally signed notification that you are opting out. This notification must reference and/or be from the email address associated with your account, contain your name, the phone number associated with your account, and the city in which you reside. However, if you opt out of this arbitration provision (i) you will remain and continue to be bound by and subject to any prior agreement to arbitrate disputes arising out of or related to your use of the Services that existed at the time of your receipt of these User Terms (and that existing arbitration agreement will remain in full force and effect), and (ii) you must immediately discontinue any access to or use of any of the Services. THIS CLAUSE IS GOVERNED BY THE FEDERAL ARBITRATION ACT.

Contact Us

Please contact us via email with any concerns or questions you may have about the Services and/or the Site at userrequests@aacntr.com (with copy, not to constitute legal notice, to legal@aacntr.com) or call (888) 754-8332. Please reference these User Terms in those communications.

Last Updated: February 2026