American Airlines Center is DFW's premier sports and entertainment arena, and home to the NHL's Dallas Stars and NBA's Dallas Mavericks.
Our guests are very important to us, so please let us know how we can better assist you by Sending Us Your Comments.
If you are trying to reach American Airlines in regards to travel concerns or questions please visit their website or call 1-800-433-7300
To contact American Airlines Center or any of the professional teams, please use the phone numbers below.
Main Phone During Events:
Suite Lease and Suite Rental Information
Platinum Season Ticket Information:
Lost and Found:
Guest Service Hotline:
Employee Information Line:
American Airlines Center Mailing Address
American Airlines Center
2500 Victory Avenue
Dallas, Texas 75219
American Airlines Center Box Office Information
The North Box office is located on North Houston Street across from the Platinum Garage. You may purchase tickets for events during the following times. Parking is available in Lot F.
10:00 a.m.-5:00 p.m. Monday- Saturday
On event days, the Box Office is open 2 hours before an event and 1 hour after the event has started.
Emergency Event Phone Number
In the event of an emergency, a message may be delivered to AACenter guests attending an event by calling 214-665-4299. Please have seating information available when calling.
If you are trying to reach American Airlines, please visit the American Airlines website.
Fan Texting Service
American Airlines Center provides guests with an in-game texting service, allowing guests to text issues to building management anonymously and discretely without having to leave their seat. Guests may text the keyword “AACENTER”, then a [space], then the issue and building location to 69050. Participation in this service is free of charge but standard carrier text messaging and data charges may apply.
This service should be used for legitimate safety, security, or guest services issues only and abuse will result in the number being blocked from the system for 24 hours.