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Fan Safety Guidelines

Revised July 13, 2021

Please Note:

  • Bags and purses will not be permitted. Wallet-size clutches no larger than 4.5” x 6.5”, medical bags and parenting bags will be permitted.  All bags permitted are subject to security screening.  
  • Face masks are recommended for all guests. Face masks are required for all arena staff. 

Arena Entry

Guests will go through a minimal-contact security screening.

Please click here for a full list of arena FAQs

Bag Policy

Bags and purses will not be permitted. Wallet-size clutches no larger than 4.5” x 6.5” will be permitted.  Medical bags and parenting bags are also permitted.  All permitted bags are subject to security inspection.  

Box Office

Updated Box Office Hours as of 6/1/21:

Tuesdays & Thursdays 10AM-5PM

Event Days starting at 10AM**all times subject to change

Tickets are available for purchase at ticketmaster.com for all upcoming events.

The Box Office is still here to assist you! For any questions, please email [email protected]

Cleaning Protocols

High touch surfaces and heavily trafficked areas within American Airlines Center will be continuously cleaned and disinfected throughout events.  After every event, all spaces and seating areas will go through an additional rigorous disinfection process. 

Elevators & Escalators

Elevators and escalators will be available for use. Eight guests plus elevator attendant allowed per elevator. Elevator and escalator touchpoints will be sanitized regularly.

Face Coverings/Face Masks

Masks on, unless you’re fully vaccinated. In accordance with CDC Guidelines, face coverings are no longer required for fully vaccinated guests. While we do not require proof of vaccination, we do expect those who are not fully vaccinated to wear face coverings while indoors. Additional guidance can be found on the CDC’s COVID-19 Website.

*Face Mask policies are subject to change on an event-by-event basis, please check the language on the Ticketmaster event website, AAC website & social media, and pre-event emails for further information. 

Food & Beverage

Food & beverage operations will maintain the highest standards of compliance with current health and safety regulations. 

  • Cashless transactions only. 
  • Food and beverage items will be covered when served.
  • Condiments, utensils, and straws will be provided in individual packets upon request.
  • All contact surfaces will be cleaned in between guest transactions.
  • Food and drink is to only be consumed once the guest has returned to their seat and face coverings can be safely (and temporarily) removed. 

GBAC STARâ„¢ Facility Accreditation

American Airlines Center has achieved Global Biorisk Advisory Council® (GBAC) STAR™ accreditation, the gold standard for prepared facilities. Under the guidance of GBAC, a Division of ISSA, the worldwide cleaning industry association, American Airlines Center has implemented the most stringent protocols for cleaning, disinfection and infectious disease prevention in its facility. FULL RELEASE HERE

Parking

We recommend pre-purchasing parking prior to arrival at ParkWhiz.com.  If you have pre-purchased, leave your window rolled up as you approach parking attendant.  Parking attendant will scan your mobile parking ticket on your phone through your window. 

If guests have not pre-purchased parking, some lots may be available to purchase at arrival.  All parking transactions are credit card & debit card only. 

Restrooms

Restrooms will be sanitized and cleaned frequently. Guests should wash their hands before returning to their seats.

Staff

All staff must be fever and symptom-free. Staff are required to wear face masks at all times while at American Airlines Center except when actively eating and drinking on break.

Smoking

Smoking is not permitted on the premises.

Ticketing

All tickets will be digital and available on guests’ mobile devices. Tickets purchased from American Airlines Center, Dallas Mavericks or Dallas Stars will be available through the Ticketmaster and American Airlines Center mobile apps.

COVID-19 Warning

An inherent risk of exposure to COVID-19 exists in any place where people gather. COVID-19 is an extremely contagious disease that can lead to severe illness and death. By attending any event at American Airlines Center, you assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting COVID-19 or any other communicable disease or illness, or a bacteria, virus, or other pathogens capable of causing a communicable disease or illness, whether occurring before, during, or after the event, however, caused or contracted, and voluntarily waive all claims and potential claims against American Airlines Center, Center Operating Company, LP, Dallas Stars, Arena Operating Company, Inc., Dallas Stars, Dallas Mavericks, event promoters, vendors, and their affiliated companies, and any of their respective present and future subsidiaries, affiliates, partners, members, officers, directors, employees, stakeholders, shareholders, agents, other representatives, successors and assigns event promoters, vendors, and their affiliated companies relating to such risks.