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Fan Safety Guidelines

Revised September 30, 2021

Please Note:

  • Face masks are required for all guests ages 2 and up, regardless of COVID-19 vaccination status. Face masks must be worn at all times while at American Airlines Center except when actively eating and drinking in your ticketed seat.  
  • Bags and purses will not be permitted. Wallet-size clutches no larger than 4.5” x 6.5”, medical bags and parenting bags will be permitted.  All bags permitted are subject to security screening. 

Dallas Mavericks Games Covid-19 Protocols

The Dallas Mavericks are excited to welcome back a full house at American Airlines Center!

To continue doing our part as leaders in the community and invite as many ROWDY, PROUD & LOUD MFFLs safely into the arena, we ask all fans to follow the below operational, health and safety protocols. We reserve the right to readdress the policies in place based on the current local health landscape. Please check back for updates.

Health Screening

Precautionary measures are being taken to ensure the health and safety of you, fellow fans, staff, and players. You and your guests of ALL AGES must comply to (1) of following entry requirements, unless under the age of 12 and NOT seated within 15 feet of the court.

  1. Proof of negative COVID-19 RAPID TEST from a licensed facility within 48 hours of attending event. You can find your nearest testing facility by going to the Dallas County website here.
  2. Proof last dose of COVID-19 VACCINE was received at least 14 days prior to event by presenting CDC vaccination card.

Beginning October 1, 2021, you will be able to easily upload the desired documents and check-in by following the steps on for seamless entry into the arena. If you do not have access to a smart phone, all attendees must bring a printed or digital copy of negative test results or physical COVID-19 vaccination card.

AAC staff will be at each door checking proof of negative tests and/or vaccination and denying entry to those non-compliant with these requirements.

Mask Policy

In accordance with the Dallas County mask order, masks (covering your nose and mouth) are required and enforced for all fans ages 2 and up, unless actively eating or drinking in assigned seat, regardless of COVID-19 vaccination status.

Fan Safety Guidelines

  • Cashless transactions at all points of sale, including concession stands, bars, and merchandise stands.
  • Bags and purses will not be permitted, with the exception of wallet size clutches no larger than 4.5″ x 6.5″. All bags are subject to x-ray inspection.

Mobile Tickets & Parking Passes

Dallas Mavericks tickets and pre-purchased parking passes will again be fully mobile this season. You can access your tickets and passes through the Dallas Mavs app or your Ticketmaster account.

11/9/21 Tame Impala Concert Covid-19 Protocols


The Event Organizer is requiring all attendees of this event to have received a negative COVID-19 test within 48-hours prior to entering the venue OR to be fully vaccinated against COVID-19 . In attending the event, you certify and attest that you and all individuals in your party attending the event will abide by the following regulations: 

All fans will present proof of a negative COVID-19 test within 48-hours of the event OR will provide proof of being fully vaccinated against COVID-19 (14 days past final vaccination shot). Unvaccinated fans under 12 years of age will be required to take a COVID-19 diagnostic test within 48-hours before the event and will provide proof of negative result prior to entering the venue. There will be staff checking proof of negative tests and/or vaccination at each venue and denying entry to those non-compliant with these requirements.

Masks will be required for all in attendance. 

5/8/22 J Balvin Concert Covid-19 Protocols

We are very excited about having J Balvin back on tour. The Jose Tour 2022 promises to be an out of this world tour and we have instituted COVID-19 safety protocols to promote the health and safety of all our fans, crew and working personnel.  

In order to gain entry to the concert venue, all guests will be required to show a negative COVID-19 test result within 72-hours of the show or proof of full vaccination against COVID-19.People are considered fully vaccinated for COVID-19: two weeks or more after they have received the second dose in a 2-dose series (Pfizer-BioNTech or Moderna or other vaccine authorized by the World Health Organization), or two weeks or more after they have received a single-dose vaccine (Johnson and Johnson/Janssen).

COVID-19 PCR and antigen tests are acceptable. Proof negative test or vaccination can be presented in the form of: (1) negative test result (taken within 72-hours of show) or a photo of the vaccine card on a phone; or (2) the hard copy of the negative test result (taken within 72-hours of show) or physical vaccination card. Please continue to check back as the concert date approaches, as this information may change (e.g. based on guidance from public health officials).

Arena Entry

Guests will go through a minimal-contact security screening.

Please click here for a full list of arena FAQs

Bag Policy

Bags and purses will not be permitted. Wallet-size clutches no larger than 4.5” x 6.5” will be permitted.  Medical bags and parenting bags are also permitted.  All permitted bags are subject to security inspection.  

Box Office

Updated Box Office Hours as of 6/1/21:

Tuesdays & Thursdays 10AM-5PM

Event Days starting at 10AM**all times subject to change

Tickets are available for purchase at for all upcoming events.

The Box Office is still here to assist you! For any questions, please email

Cleaning Protocols

High touch surfaces and heavily trafficked areas within American Airlines Center will be continuously cleaned and disinfected throughout events.  After every event, all spaces and seating areas will go through an additional rigorous disinfection process. 

Elevators & Escalators

Elevators and escalators will be available for use. Eight guests plus elevator attendant allowed per elevator. Elevator and escalator touchpoints will be sanitized regularly.

Face Coverings/Face Masks

Face masks are required for all guests ages 2 and up, regardless of COVID-19 vaccination status. Face masks must be worn at all times while at American Airlines Center except when actively eating and drinking in your ticketed seat.  Face masks are also required for all AAC staff, regardless of COVID-19 vacinnation status.   


Food & Beverage

Food & beverage operations will maintain the highest standards of compliance with current health and safety regulations. 

  • Cashless transactions only. 
  • Food and beverage items will be covered when served.
  • Condiments, utensils, and straws will be provided in individual packets upon request.
  • All contact surfaces will be cleaned in between guest transactions.
  • Food and drink is to only be consumed once the guest has returned to their seat and face coverings can be safely (and temporarily) removed. 

GBAC STAR™ Facility Accreditation

American Airlines Center has achieved Global Biorisk Advisory Council® (GBAC) STAR™ accreditation, the gold standard for prepared facilities. Under the guidance of GBAC, a Division of ISSA, the worldwide cleaning industry association, American Airlines Center has implemented the most stringent protocols for cleaning, disinfection and infectious disease prevention in its facility. FULL RELEASE HERE


We recommend pre-purchasing parking prior to arrival at  If you have pre-purchased, leave your window rolled up as you approach parking attendant.  Parking attendant will scan your mobile parking ticket on your phone through your window. 

If guests have not pre-purchased parking, some lots may be available to purchase at arrival.  All parking transactions are credit card & debit card only. 


Restrooms will be sanitized and cleaned frequently. Guests should wash their hands before returning to their seats.


All staff must be fever and symptom-free. Staff are required to wear face masks at all times while at American Airlines Center except when actively eating and drinking on break.


Smoking is not permitted on the premises.


All tickets will be digital and available on guests’ mobile devices. Tickets purchased from American Airlines Center, Dallas Mavericks or Dallas Stars will be available through the Ticketmaster and American Airlines Center mobile apps.

COVID-19 Warning

An inherent risk of exposure to COVID-19 exists in any place where people gather. COVID-19 is an extremely contagious disease that can lead to severe illness and death. By attending any event at American Airlines Center, you assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting COVID-19 or any other communicable disease or illness, or a bacteria, virus, or other pathogens capable of causing a communicable disease or illness, whether occurring before, during, or after the event, however, caused or contracted, and voluntarily waive all claims and potential claims against American Airlines Center, Center Operating Company, LP, Dallas Stars, Arena Operating Company, Inc., Dallas Stars, Dallas Mavericks, event promoters, vendors, and their affiliated companies, and any of their respective present and future subsidiaries, affiliates, partners, members, officers, directors, employees, stakeholders, shareholders, agents, other representatives, successors and assigns event promoters, vendors, and their affiliated companies relating to such risks.