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Premium Services

The Premium Services Department is dedicated to satisfying the needs of American Airlines Center Luxury Suite and Platinum Premier Seat holders. If you are a Platinum Premier member, use this section to access your Account Manager Homepage, to refer to benefits information, Premium event calendars, and directions to parking lots. For more information, feel free to reach out to your premium services manager or our Platinum services email.

 

If you are interested in becoming a Platinum Premier Suite holder or season ticket holder, please visit our Premium Sales page.

Platinum Premier Amenities

Luxury Suite holders and Platinum Premier members have access to multiple bars and restaurants on the Platinum level such as The Wine Press, The Breakaways, The Lexus Club Restaurant and Bars and El Taco Tex and La Cucina.

My Platinum Premier Account

Account Manager

For convenient online access and management of your Platinum Premier account, login to American Airlines Center Account Manager. 

On your Account manager pages, you can:

  • Transfer tickets to clients, coworkers, family members. 
  • Pay invoices

Catering

Luxury suite holders have the ability to pre-order food in your suite via E- Levy. Click here or fax in orders (214) 665-4749.

For questions regarding food and beverage in your suite, or any Levy questions please email Levy Restaurants.

Lexus Platinum Club

For dinner reservations in the Lexus Platinum Club, please fill out the form below or call (214) 665-4753.

Platinum Premier Parking

The Lexus Garage is located at 2620 N Houston St, with entrances on N Houston St and Akard St. Parking is available in The Lexus Garage with a parking pass. If space is available, guests may pay cash to park in The Lexus Garage.

Platinum Premier Entrance

Our exclusive Platinum Premier entrance is located on the Northeast side of the building, just a short walk down from The Lexus Garage. Only guests with suite tickets or platinum level seating are allowed access into this entrance.

Seating Maps

At American Airlines Center, we have three Premium levels including Flagship, Platinum and Admiral

Platinum Premier Amenities

Luxury Suite holders and Platinum Premier members have access to multiple bars and restaurants on the Platinum level such as The Wine Press, The Breakaways, The Lexus Club Restaurant and Bars and El Taco Tex and La Cucina.

To access your Account Manager username or password, or to purchase extra seats in your suite, parking passes, or additional tickets, please reach out to your Premium Services Manager.

Mobile Ticketing Frequently Asked Questions

Why has American Airlines Center moved to mobile ticketing?

  • Mobile ticketing is the safest, most flexible way to receive and manage tickets.
  • Mobile ticketing provides quick and easy entry to American Airlines Center using your smartphone.
  • Mobile ticketing provides instant access to your tickets and/or through the online American Airlines Center Account Manager website and American Airlines Center app. This allows you to manage or transfer your tickets at any time.
  • Mobile ticketing reduces the risk of lost, stolen, counterfeit or forgotten tickets.

How do I access my tickets or parking on my mobile device?

You can access your tickets or parking through the American Airlines Center app. Start by downloading the American Airlines Center app from the App Store or Google Play Store

  • Open the app and tap on “Ticket” located along the bottom of the app
  • Tap “Sign In to American Airlines Center” and tap continue
  • Sign into your account and you will see the events you have tickets or parking for
  • Tap on the event and you will see your tickets or parking listed side by side
  • Tap “View Barcode” to view the barcode for each ticket

 

Note: You will also have the option to add your tickets or parking to your wallet. We recommend adding them to your wallet prior to coming to the arena to avoid any connection issues and have quick access to them upon arrival.

 

When you get to American Airlines Center, simply present your digital ticket via your smartphone to the attendant at the door to have your ticket(s) scanned. If you have guests and multiple tickets on your phone, simply swipe left or right to navigate between them.
If your ticket is required to gain access to a lounge or club area simply present your mobile ticket to the concierge at the entrance of the lounge.  They will scan your ticket and provide you with a wristband designated for that area.

If you have any additional question, you can contact Platinum Services at aactickethelp@americanairlinescenter.com or (214) 665-4289. On event days, you can go to the Suite Will Call window located at the box office up to two hours prior to the start of the event for assistance.

How does this affect my American Airlines Center parking pass?

The transferability of a parking pass will be handled the same as an event ticket and you can enter a designated parking lot by displaying the proper digital parking pass.

How do I transfer a Mobile ticket or parking on my mobile device?

You can login to your AccountManager by using the email address associated with your American Airlines Center Account Manager account and the password you chose when the account was created. If you do not know your password, you can select “forgot password” to reset your password. 

  • Go to Americanairlinescenter.com/mytickets
  • Click “Sign In” located on the top right of the page.
  • Enter your American Airlines Center Account Manager email and password
  • Click on “Tickets” located on the top left of the site then click on the event you want to transfer a ticket or parking pass for (please note that tickets and parking are listed as separate items). Click on the event to continue.
  • Click on “Transfer” and select the tickets you want to transfer. Click “Continue”
  • Enter the first, last name and email of the recipient. Click “Transfer” to complete the transfer.

How does someone accept a ticket or parking I have transferred to them?

Once you have transferred a ticket or parking pass you will receive an email confirmation. The person you transferred the ticket to will also receive an email with a link to accept their ticket. 
They will be asked to log into their American Airlines Center Account Manager account or create one using the email address the tickets were sent to.
Once logged in they will select “Claim Tickets” to complete transfer.

Can I use a screenshot of my tickets or parking to enter American Airlines Center?

Screenshots of tickets are not accepted for entry. Mobile ticket(s) must be presented within the American Airlines Center app, within your Apple Wallet, Passbook or for Android an equivalent app such as Google Wallet or within the American Airlines Center account manager site.

What if I lose connectivity or can’t connect to my account?

We encourage you to download your tickets to your supported device before heading to a game. If you use an iPhone, you can store your game ticket(s) in your Apple Wallet, Passbook or for Android an equivalent app such as Google Wallet for easy access.

What happens if my phone dies, is lost or stolen, or I forget my phone?

On game day, if your tickets are not accessible via a smartphone, visit the Suite Will Call window at the Box Office located at the northeast corner of American Airlines Center for assistance.

Can I transfer a ticket or parking to someone that does not have a smartphone?

Yes, if the emailed recipient of your transfer does not have a smartphone, they can visit the Suite Will Call window located at the North Box Office two hours prior to the start of the event. The Suite Will Call is the far right window at the box office.

For more information on pricing and availability, or to contact our Premium Seating department, please call 214-665-4289 or email.