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Premium Services

The Premium Services Department is dedicated to satisfying the needs of American Airlines Center Luxury Suite and Platinum Premier Seat holders. If you are a Platinum Premier member, use this section to access your Account Manager Homepage, to refer to benefits information, Premium event calendars, and directions to parking lots. For more information, feel free to reach out to your premium services manager or our Platinum services email.

If you are interested in becoming a Platinum Premier Suite holder or season ticket holder, please visit our Premium Sales page.

Platinum Premier Amenities

Luxury Suite holders and Platinum Premier members have access to multiple bars and restaurants on the Platinum level such as The Wine Press, Red Bull Bar, EFFEN Vodka Bar, Chef’s Corners, The Lexus Club restaurant and bars and The Arrangement with El Taco Tex and La Cucina.

My Platinum Premier Account

Account Manager

For convenient online access and management of your Platinum Premier account, login to TicketMaster Account Manager. 

On your Account manager pages, you can:

  • Email tickets to clients, coworkers, family members via Ticket Transferring. 
  • Pay invoices

Catering

Luxury suite holders have the ability to pre-order food in your suite via E- Levy. Click here or fax in orders (214) 665-4749.

For questions regarding food and beverage in your suite, or any Levy questions please email Levy Restaurants.

Lexus Platinum Club

For dinner reservations in the Lexus Platinum Club, please fill out the form below or call (214) 665-4753.

Platinum Premier Parking

The Lexus Garage is located at 2620 N Houston St, with entrances on N Houston St and Akard St. Parking is available in The Lexus Garage with a parking pass. If space is available, guests may pay cash to park in The Lexus Garage.

Platinum Premier Entrance

Our exclusive Platinum Premier entrance is located on the Northeast side of the building, just a short walk down from The Lexus Garage. Only guests with suite tickets or platinum level seating are allowed access into this entrance.

Seating Maps

At American Airlines Center, we have three Premium levels including Flagship, Platinum and Admiral

Platinum Premier Amenities

Luxury Suite holders and Platinum Premier members have access to multiple bars and restaurants on the Platinum level such as The Wine Press, Red Bull Bar, EFFEN Vodka Bar, Chef’s Corners, The Lexus Club restaurant and bars and The Arrangement with El Taco Tex and La Cucina.

To access your Account Manager username or password, or to purchase extra seats in your suite, parking passes, or additional tickets, please reach out to your Premium Services Manager.

Mobile Ticketing Frequently Asked Questions

Why is the American Airlines Center moving to mobile ticketing?

  • Mobile ticketing is the safest, most flexible way to receive and manage tickets.
  • Mobile ticketing provide quick and easy entry to American Airlines Center using your smartphone.
  • Mobile ticketing provides instant access to your season tickets through the online Ticketmaster account manager and allows you to manage or transfer your tickets at any time.
  • Mobile ticketing reduces the risk of lost, stolen, counterfeit or forgotten tickets.

I have routinely transferred tickets to friends and coworkers in the past. Has that process changed?

The process to transfer a ticket has not changed. However, the options for ticket delivery have changed. Moving forward, when accepting a ticket the recipient will have two options for ticket delivery, mobile tickets or will call.  If will call is selected as preferred method of delivery the ticket(s) will be held at the Box Office Premium Suite window the day of the game and will be available for pick up two hours prior to doors opening.  The ability to print tickets at home (a PDF) is no longer available.

How do I transfer a Mobile ticket on my mobile device?

  • Log into your American Airlines Center Ticketmaster account from your mobile device or desktop by using the email address associated with your Platinum Premier account and the password you chose when the account was created. If you do not know your password, you can select “forgot password” or contact your Account Representative at (214) 665-4289 for assistance.
  • Log into your American Airlines Center Ticketmaster account on your mobile device by using 1 of the 2 options below.
  • Go to Americanairlinescenter.com/mytickets

 

  • Type “My Platinum Premier Account Manager” into the search engine of your choice 
  • Select “All Events”
  • Select your desired event and tap on it
  • Select the seat(s) you want to transfer and then select “Transfer”
  • Input recipient’s information or select recipient from the drop down menu
  • Select “Send” to complete the transfer

 

How does someone accept a ticket I have transferred to them?

  • Once you have transferred a ticket or parking pass you will receive an email confirmation. The person you transferred the ticket to will also receive an email with a link to accept their ticket. 
  • They will be asked to log into their Ticketmaster account or create one using the email address the tickets were sent to.
  • Once logged in they will select “Accept Offer” to complete transfer.

When will this change go into effect?

  • Starting September 1, 2017 account holders in good standing will be able to access their inventory to transfer tickets.
  • Existing PDF (print at home) tickets will be honored for concerts already announced and on sale.

What are my options for ticket delivery/entry to American Airlines Center events this season?

  • Mobile ticketing via the Ticketmaster AccountManager will be the most convenient way to manage your tickets and enter the building.
  • Platinum Premier members will still receive souvenir stock tickets at the beginning of the Mavs and Stars season. As well as their contracted third party tickets and parking by courier each month.

How do I access my tickets on my mobile device?

  • You can login to your AccountManager by using the email address associated with your Platinum Premier account and the password you chose when the account was created. If you do not know your password, you can select “forgot password” or contact your Account Representative at (214) 665-4289 for assistance.  We recommend creating a bookmark or icon for your Ticketmaster log in page for easy access.
  • Log into your American Airlines Center Ticketmaster account by using 1 of the 2 methods below
  • Go to Americanairlinescenter.com/mytickets

 

  • Type “My Platinum Premier Account Manager” into the search engine of your choice 
  • Select “All Events”
  • Browse the specific event you’re looking for and tap to see your tickets.
  • When you get to American Airlines Center, simply present your digital ticket via your smartphone to the attendant at the door to have your ticket(s) scanned. If you have guests and multiple tickets on your phone, simply swipe left or right to navigate between them.
  • If your ticket is required to gain access to a lounge or club area simply present your mobile ticket to the concierge at the entrance of the lounge.  They will scan your ticket and provide you with a wristband designated for that area.

How does this affect my American Airlines Center parking pass?

  • Platinum Premier members will still receive printed hardcopy parking passes for all events included in their package. The printed pass, when displayed on your rear view mirror, helps traffic officers properly direct you accordingly.
  • The transferability of a parking pass will be handled the same as an event ticket and you can enter a designated parking lot by displaying the proper digital parking pass.

Can I use a screenshot of my tickets to enter American Airlines Center?

  • Screenshots of tickets are not accepted for entry. Mobile ticket(s) must be presented within the Ticketmaster AccountManager or within your phone’s Apple Wallet, Passbook or for Android an equivalent app such as Google Wallet.

What if I lose connectivity or can’t connect to my account?

  • We encourage you to download your tickets to your supported device before heading to a game. If you use an iPhone, you can store your game ticket(s) in your Apple Wallet, Passbook or for Android an equivalent app such as Google Wallet for easy access.

What happens if my phone dies, is lost or stolen, or I forget my phone?

  • On game day, if your tickets are not accessible via a smartphone, simply proceed to the Suite Will Call window at the Box Office located at the northeast corner of American Airlines Center for assistance.

Can I transfer a ticket to someone that does not have a smartphone?

  • Yes, if the emailed recipient of your transfer does not have a smartphone, they can bring the confirmation number to the Suite Will Call window located at the North Box Office two hours prior to the start of the event and have the ticket reprinted.‚Äč 

For more information on pricing and availability, or to contact our Premium Seating department, please call 214-665-4289 or email.